Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

michelle skrobis

February 16, 2023

5  out of  5 rating by michelle skrobis
"After moving to Roanoke and seeing so many State Farm agents around, (and having been with SF my whole life) I wasn’t sure how to decide where to go. I happened walked by Jessica’s office after hours and noticed the dog toys and dog bed in the window, and decided this is where I should start! I made an appointment via text and was lucky enough to have Kayla help me through the process of updating my information, and transferring everything over to VA. She was super kind and made everything very easy for me. 10/10 would recommend!"

Susan Jorgensen

February 15, 2023

5  out of  5 rating by Susan Jorgensen
"Jessica Shafer and her team are excellent! Many thanks to all with a special shout out to Kayla who always has or gets the answer!"

Cindy Catron

January 9, 2023

5  out of  5 rating by Cindy Catron
"Tywanna Tinsley is really knowledgeable and easy to talk to , if you need insurance she is the one to called"

bethany frye

November 29, 2022

5  out of  5 rating by bethany frye
"I have to say this was the best experience I have EVER had with an insurance company. Tywanna was absolutely the BEST! She always answered my calls and questions and was able to get me almost 1/2 the price was I was currently paying elsewhere. I can not say enough about her! I have since had to reach out with an issue “not her mistake” but she called me right back and went above and beyond to help me fix the issue. She was honestly a blessing from above when I needed it the most! Very happy customer here- Bethany Frye"

Wesley Flores

November 15, 2022

5  out of  5 rating by Wesley Flores
"Super helpful, friendly, patient. No high pressure sales. Gave us options, made sure everything was covered and saved us money. Better coverage than we had and at a lower price. That is awesome!"

Shashendri DeSilva

September 8, 2022

5  out of  5 rating by Shashendri DeSilva
"She was very affiant and kind over the phone. Made the entire process super easy!"

Debbie Carpenter

August 31, 2022

5  out of  5 rating by Debbie Carpenter
"Everything I have insured is with this agent. Very professional and helpful. Always helping me get the best rates possible. Highly recommend"

Kayla Brown

August 18, 2022

5  out of  5 rating by Kayla Brown
"Very easy to work with and the staff is amazing! I am a first time homeowner and she helped us tremendously with setting up our insurance!"

Tina Farina

July 29, 2022

5  out of  5 rating by Tina Farina
"Jessica called me when I was looking for car insurance for myself and my 18-year old twin boys. She saved us a ton of money! More than $1000 for 6 months SAVED! She was very professional, easy going and helpful. Glad we switched!"

Samantha Smith

July 29, 2022

5  out of  5 rating by Samantha Smith
"Jessica was very helpful and answered all my questions!!"

syrakhone phonasa

May 29, 2022

5  out of  5 rating by syrakhone phonasa
"Very helpful with trying to save on my insurance and provided me with other services that she offers that I didn't know exist."


April 28, 2022

5  out of  5 rating by D&S
"Jessica is the best agent ever she treats everyone as if they were her own family!"

Syd Mae

March 15, 2022

5  out of  5 rating by Syd Mae
"I recently had moved to Virginia and Sydney was absolutely fantastic and so sweet! she was patient and answered all of our questions! I would definitely recommend going through them because they are fantastic at what they do"

Richard Hughes

February 10, 2022

5  out of  5 rating by Richard Hughes
"Provided professional information for insurance decisions"

Young Gwallas

December 3, 2021

5  out of  5 rating by Young Gwallas
"Great people"

Whitney Lemon

November 14, 2021

5  out of  5 rating by Whitney Lemon
"Very friendly service and knowledgeable. For the first time ever I was contacted to see if my current products were sufficient. As you know, in time all things change and she scheduled an appointment to make sure I'm still covered for what I need and receiving all discounts I'm eligible to receive."

Renee Edmonds

September 7, 2021

5  out of  5 rating by Renee Edmonds
"Jessica and her office manager, Sydney, are amazing. 👏"

Kevin Shafer

September 2, 2021

5  out of  5 rating by Kevin Shafer
"She's honest and has a deep desire to make sure her clients are taken care and have the best coverage specified to their needs. She's of the highest integrity."


September 2, 2021

5  out of  5 rating by Stephanie
"Jessica is the first person I call with all of my insurance and financial questions. She is the best and always takes care of me! And her staff is amazing!"

Sydney Carpenter

June 25, 2021

5  out of  5 rating by Sydney Carpenter
"Jessica is a seasoned veteran with State Farm. She is so understanding and helpful. She’s helped me so much with my insurance. Best around town!"