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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

William Sankbeil

November 21, 2023

5  out of  5 rating by William Sankbeil
"I requested a quote online for homeowners an auto insurance. I received a call from Jessica the next day and the rates were significantly lower than my previous insurance company. Jessica made the process extremely easy and was great to work with. I would highly recommend her as an insurance agent."


October 20, 2023

5  out of  5 rating by Ericka
"Customer service great rates cheaper than others"

Jennifer Case

October 9, 2023

5  out of  5 rating by Jennifer Case
"Fabulous service from Jada at Jessica Shafer State Farm. Took all the time needed so that I understood the options and worked with me to get a really competitive deal. Am moving both my auto and home insurance over to them. It makes such a difference to be able to contact a specific person rather than sit on a call center!! Much appreciated, this really made my day."

Sean Walters

September 21, 2023

5  out of  5 rating by Sean Walters
"Amazing and friendly staff! They always go beyond my expectations to help ;)"

tounsia fi America

September 18, 2023

5  out of  5 rating by tounsia fi America
"The best insurance company best customer service highly recommended"

Willie Hylton

August 21, 2023

5  out of  5 rating by Willie Hylton
"Best State Farm Agent. Takes care of her customers."

Judy Robbins

August 9, 2023

5  out of  5 rating by Judy Robbins
"Kayla Brown was absolutely wonderful she is a great asset to state farm I will recommend her to anyone who is looking for insurance"

Alan Vasquez

July 29, 2023

5  out of  5 rating by Alan Vasquez
"I got life insurance set up and Shellie made everything fast and easy. Every question I had was answered, very helpful, and got me the best rate I could get. I recommend calling Shellie if you are in need of getting any kind of insurance."

Gillous Harris

July 28, 2023

5  out of  5 rating by Gillous Harris
"Kayla was kind, informative, and made enrolling easy"

Dale Lafferty

July 28, 2023

5  out of  5 rating by Dale Lafferty
"Jessica and Shellie worked quite diligently and were very helpful in assisting me with my insurance needs. They answered all my questions and it was all around an excellent 5 star experience. Thank you"

Beezy .B

July 28, 2023

5  out of  5 rating by Beezy .B
"Jessica Shafer and her team members are truly the greatest people to work with, the atmosphere here was very welcoming and the questions I had were all answered and helpful !"

Jose Santana

July 25, 2023

5  out of  5 rating by Jose Santana
"Well what can I say.. Shellie is the best representation of great customer service! She helped me get coverage for my new 2023 Toyota Highlander and made the process over the phone like if I was at the office infront of her. It was fast, simple and easy. If anyone needs any help with their insurance policy, ask for Shellie! Thank you so much Shellie!"


July 25, 2023

5  out of  5 rating by M D
"Jessica was thorough and very understanding. Very easy to talk to. Very positive experience."

Mat Peery

July 24, 2023

5  out of  5 rating by Mat Peery
"Shellie was fantastic! Just under a 30 minute call and got my car and home insurance set up and answered all my questions!"


July 21, 2023

5  out of  5 rating by antonio
"Representative Shellie and Agent Jessica were the kindest people and helped me with applying for life and auto insurance. Great people and atmosphere!"

Adam Stpierre

July 19, 2023

5  out of  5 rating by Adam Stpierre
"“Having an insurance agent who truly cares about you is awesome! I currently have my auto, home and now life insurance with Jessica. Kayla is always there to help answer any of my questions. Highly recommend giving Kayla a call today!"

shakyah dews

July 11, 2023

5  out of  5 rating by shakyah dews
"I honestly can say they are the most caring and supportive people! I love the whole staff , Kayla is one of the best reps you'll get and Jessica is my girl ! Being 21 with no guidance is hard but they help you so much ! I love them all ! 10/10 recommend"

Crystal Hodges

July 7, 2023

5  out of  5 rating by Crystal Hodges
"Kayla was awesome!! She made things so easy for my hectic schedule to get signed up for everything I needed!!"

Brenda Davis

June 22, 2023

5  out of  5 rating by Brenda Davis
"After having some bad experiences with insurance agents, I spoke with a very nice lady named Jada at State Farm. She was very professional & knowledgeable. She seemed to grasp very quickly what my needs were and answered all my questions. I want to thank the whole team and especially Jada for all her help!"

Tonia Peters

June 13, 2023

5  out of  5 rating by Tonia Peters
"Best State Farm Agent and staff in Roanoke!! Wonderful and knowledgeable staff that you can count on for any insurance need. Jada our family looks forward to working with you and Jessica for many years to come!!"

NicoProGamingYT GTA V videos

June 12, 2023

5  out of  5 rating by NicoProGamingYT GTA V videos
"Great service by jada, I got a really good quote and she made the process super easy! 😊"

Mike Prater

June 12, 2023

5  out of  5 rating by Mike Prater
"Very good experience overall.I dealt with Jada and she was knowledgeable and listened to me and answered all my questions. Would recommend to anyone who wants to switch to State Farm so that you get to deal with someone that is professional and cares!"


June 12, 2023

5  out of  5 rating by JADA PRATER
"I had the pleasure of working with Jessica Shafer for my insurance needs, and her service was truly exceptional. Her knowledge and expertise in the industry were evident as she guided me through the available coverage options with thorough explanations and attention to detail. Jessica's personalized approach ensured that I received the tailored insurance solutions that perfectly matched my needs. I highly recommend Jessica if you need insurance!!!"

Casey Hurd

June 9, 2023

5  out of  5 rating by Casey Hurd
"Always a pleasure dealing with state farm and gainsco! They make sure you get the coverage you need but at affordable rates! Thank you so much Kayla, for helping me and going above and beyond! 100% recommend!"

Adrian Flores

May 30, 2023

5  out of  5 rating by Adrian Flores
"Great personal care and very helpful"