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State Farm® Insurance Agent Jessica Shafer

5 out of 5 average rating (33 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Dildra Williams

May 16, 2023

5  out of  5 rating by Dildra Williams
"I had a very pleasant experience with Jessica. She made the process of acquiring insurance very smooth and easy. She was very warm, welcoming, and friendly. She offered me additional services and also made sure to check my eligibility for additional discounts. This was a great experience and I look forward to continuously doing business with her."

Gail Ward

May 1, 2023

5  out of  5 rating by Gail Ward
"This morning we had the pleasure of speaking to KAYLA at State Farm. She was super friendly, efficient and a delight to do business with. I don't even like insurance, but it's a necessity and usually my husband handles it. But Kayla actually made it fun. We're delighted to now have our homeowners and auto insurance with a local small business with real people we can see in person. The funny thing is we did this today online and on the phone. It's the best of both worlds. HIGHLY RECOMMEND"

maria miguel

April 28, 2023

5  out of  5 rating by maria miguel
"Jessica and her team are great, especially Shellie Salinas, who was super helpful and very kind. When it came to translating some things in Spanish, Shellie was available to do so! Great experience! Highly Recommend Jessica and her team!"

Bonnie Hartman

April 28, 2023

5  out of  5 rating by Bonnie Hartman
"My experience with Jessica Shafer - State Farm Agent has been excellent. I have both home and auto insurance and have been very happy with the service. After hitting a deer in October and totaling my car I was pleased with the ease of filing a claim and having the issue resolved to my satisfaction."

Karen Garcia

April 28, 2023

5  out of  5 rating by Karen Garcia
"Shellie was super helpful and very patient and answered every questions and doubts I had about life insurance. Very good experience. She was a sweetheart."

arelis salinas

April 28, 2023

5  out of  5 rating by arelis salinas
"I highly recommend Jessica and her team especially Shellie. She helped me out a lot and she is very sweet. Highly recommend Shellie!!"

Heather Grimsley

March 22, 2023

5  out of  5 rating by Heather Grimsley
"I had a policy with Progressive and was paying from $190-$250 a month for car insurance and luckily one of my good friends recommended to call her at State Farm and my monthly payment is now $135. Literally a breath of fresh air not worrying about such a high payment anymore. Thank you Kayla and Jessica!!"

michelle skrobis

February 16, 2023

5  out of  5 rating by michelle skrobis
"After moving to Roanoke and seeing so many State Farm agents around, (and having been with SF my whole life) I wasn’t sure how to decide where to go. I happened walked by Jessica’s office after hours and noticed the dog toys and dog bed in the window, and decided this is where I should start! I made an appointment via text and was lucky enough to have Kayla help me through the process of updating my information, and transferring everything over to VA. She was super kind and made everything very easy for me. 10/10 would recommend!"

Susan Jorgensen

February 15, 2023

5  out of  5 rating by Susan Jorgensen
"Jessica Shafer and her team are excellent! Many thanks to all with a special shout out to Kayla who always has or gets the answer!"

Cindy Catron

January 9, 2023

5  out of  5 rating by Cindy Catron
"Tywanna Tinsley is really knowledgeable and easy to talk to , if you need insurance she is the one to called"

bethany frye

November 29, 2022

5  out of  5 rating by bethany frye
"I have to say this was the best experience I have EVER had with an insurance company. Tywanna was absolutely the BEST! She always answered my calls and questions and was able to get me almost 1/2 the price was I was currently paying elsewhere. I can not say enough about her! I have since had to reach out with an issue “not her mistake” but she called me right back and went above and beyond to help me fix the issue. She was honestly a blessing from above when I needed it the most! Very happy customer here- Bethany Frye"

Wesley Flores

November 15, 2022

5  out of  5 rating by Wesley Flores
"Super helpful, friendly, patient. No high pressure sales. Gave us options, made sure everything was covered and saved us money. Better coverage than we had and at a lower price. That is awesome!"

Shashendri DeSilva

September 8, 2022

5  out of  5 rating by Shashendri DeSilva
"She was very affiant and kind over the phone. Made the entire process super easy!"

Debbie Carpenter

August 31, 2022

5  out of  5 rating by Debbie Carpenter
"Everything I have insured is with this agent. Very professional and helpful. Always helping me get the best rates possible. Highly recommend"

Kayla Brown

August 18, 2022

5  out of  5 rating by Kayla Brown
"Very easy to work with and the staff is amazing! I am a first time homeowner and she helped us tremendously with setting up our insurance!"

Tina Farina

July 29, 2022

5  out of  5 rating by Tina Farina
"Jessica called me when I was looking for car insurance for myself and my 18-year old twin boys. She saved us a ton of money! More than $1000 for 6 months SAVED! She was very professional, easy going and helpful. Glad we switched!"

Samantha Smith

July 29, 2022

5  out of  5 rating by Samantha Smith
"Jessica was very helpful and answered all my questions!!"

syrakhone phonasa

May 29, 2022

5  out of  5 rating by syrakhone phonasa
"Very helpful with trying to save on my insurance and provided me with other services that she offers that I didn't know exist."


April 28, 2022

5  out of  5 rating by D&S
"Jessica is the best agent ever she treats everyone as if they were her own family!"

Syd Mae

March 15, 2022

5  out of  5 rating by Syd Mae
"I recently had moved to Virginia and Sydney was absolutely fantastic and so sweet! she was patient and answered all of our questions! I would definitely recommend going through them because they are fantastic at what they do"

Richard Hughes

February 10, 2022

5  out of  5 rating by Richard Hughes
"Provided professional information for insurance decisions"

Young Gwallas

December 3, 2021

5  out of  5 rating by Young Gwallas
"Great people"

Whitney Lemon

November 14, 2021

5  out of  5 rating by Whitney Lemon
"Very friendly service and knowledgeable. For the first time ever I was contacted to see if my current products were sufficient. As you know, in time all things change and she scheduled an appointment to make sure I'm still covered for what I need and receiving all discounts I'm eligible to receive."

Renee Edmonds

September 7, 2021

5  out of  5 rating by Renee Edmonds
"Jessica and her office manager, Sydney, are amazing. 👏"


September 2, 2021

5  out of  5 rating by Kevin
"She's honest and has a deep desire to make sure her clients are taken care and have the best coverage specified to their needs. She's of the highest integrity."